Support Engineer

Since 2011, we have been using artificial intelligence to tackle climate change. Our software already enables the full utilization of wind and solar energy in 20 countries around the world. Going forward, we will make machine learning methods accessible for even broader use in the energy industry and smart energy applications.

Join our team as

Support Engineer

You’ll fit in with us if you enjoy analyzing and solving technical issues and would like to work with well-known customers from the energy industry.

As a member of our support team, you are the first point of contact for all questions regarding the operation of our sophisticated products. With your feedback to our DevOps team, you will contribute to further improving our products and aligning them closer to customer needs, thus contributing to a unique growth story. After all, there are few topics as innovative as artificial intelligence, and few industries as important to the future of humanity as renewable energy.

Your role

  • You understand the way our well-known customers from the energy industry work and help them to get the most out of our products.
  • You not only work with the team but are an integral and permanent part of it and can play a significant and responsible role in its design.

Your qualification

  • Degree in computer science, IT- or a comparable, technical field
  • Proficiency in written and spoken English
  • Knowledge of spreadsheet software (e.g., MS Excel)
  • Basic knowledge of Python, Java or a comparable object-oriented programming language
  • Basic knowledge of SQL or other database technologies
  • Basic skills in the usage of Regular Expressions, Linux-typical tools and shell-scripting

Your profile

  • You have a quick perception, precision and sense for critical details
  • You have an independent, self-reliant way of working
  • You enjoy dealing with analytical tasks and large amounts of data
  • You have a professional, solution-oriented and patient approach towards customers

Our offer

  • Permanent full-time job
  • Attractive salary
  • A highly motivated team in a dynamic atmosphere
  • Flexible working at our attractive workspace in the Science Park Kassel and in the home office
  • Opportunities for personal development through acquisition of extensive customer and product knowledge
  • Flat organizational structure with quick decision-making processes
  • Huge growth potential due to future technologies and product developments

Your next step

We look forward to receiving your application at For initial information, please contact Mr. Dennis Mascarin at +49 561 4739664-0.